Sunday, April 7, 2019

Log 2; ASUS Live Update won't uninstall and cannot stop it from starting

I have an ASUS laptop with a ASUS Live Update Software that came preinstalled.  The software no longer offers updates, as the laptop is somewhat old, but it gets loaded at boot every time.  Since it's no longer useful and takes up resources, I thought I would try to get it to stop loading at boot time, but that proved more difficult that it should have been.

I've upgraded this laptop from Windows 7 to Windows 10.  I don't know if that has any relation to the problem.

ASUS Live Update was not listed in the startup tab of task manager, so I couldn't stop it from booting.   Neither did the application have the option in its settings.

I tried to uninstall it, but when I try to uninstall it from "Apps & Features" in the windows settings it says:

 "There was a problem starting C:\Program
The specified module could not be found"

I also tried it from "Programs and Features" in the control panel with the same result.

I tried the to fix the uninstall with the Microsoft FixIt tool and the program wasn't listed.

The program wasn't listed in "Services", so there was no service for me to disable.

I tried using Revo Uninstaller 2.0.6 Portable and at first the program wasn't listed, but then I reopened it later and it was listed. I tried uninstalling with Revo and the same error popped up.  However, Revo seemed to think it had succeeded.  I ran the "Moderate" Scan to try to cleanup files.  It took a while.

When the scan finished, it found a bunch of leftover Registry items. This showed me some information I might have been able to use to uninstall via another method(such as the Microsoft FixIt tools), but I didn't try it.  I chose "select all" and then "delete".  The next page showed me all of the files on the hard drive.  Again I chose "select all" and then "delete".

With that, the Asus Live Update software was completely removed from my hard drive, as far as I can tell.

Edit:  Revo Uninstaller didn't remove the files.  I'm not sure if it was a failure on the part of the software or user error on my part.  I know where the files are and could delete them manually, but I'm not reallly concerned.

Edit 2:  The program came back!  I don't know how or why.  Maybe revo uninstaller failed somehow.  I'll have to try again.

Edit 3:  the program is no longer listed in the list in Revo Uninstaller 2.0.6, so I'll have to find another solution :/  I may just delete the files.  I don't know if the registry items remain.  I should have taken screenshots.

Edit 4:  I create a new folder and moved the program files into that folder.  Upon rebooting the program is no longer running.  It's a jenky solution, but it works

Unrelated Note:
I also tried the pro version of Revo Uninstaller 3 that I had installed previously, that I receive from a Humble Bundle, but for some reason it wasn't activated.  When I tried to activate it, I received the error:
"Activation Failed
Code: 3010"

I tried emailing Revo technical support, and they told me that they couldn't find my email address in the purchase history and that I should contact Humble Bundle if I received it from them.  Since I've already solved the problem I needed Revo Uninstaller for, I'm not going to try any further to solve this now, but I may come back to it at a later date if I need it then.

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